GOMBUS
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1. Introduction

At GOMBUS, we are committed to providing high-quality products and a seamless shopping experience. This Refund & Return Policy outlines the terms under which you can request a return, replacement, or refund for products purchased on www.gombus.com.

By placing an order with us, you agree to the terms stated in this policy.

2. Eligibility for Refunds or Returns

  • Products must be returned within 15 days from the date of delivery.
  • Items must be unused, unwashed, and in original packaging with all tags intact.
  • Open delivery is mandatory: You must inspect your product at the time of delivery before accepting it.
  • Video evidence of the unboxing is required for all returns to verify the condition of the item.
  • Some products, including digital products, gift cards, or personalized items, may be non-returnable.

3. Return Process

  1. Contact our support team at support@gombus.com to initiate a return.
  2. Provide your order number, product name, and reason for return, along with video evidence showing the item’s condition at delivery.
  3. Once approved, you will receive a return authorization and instructions.
  4. Return the product in its original packaging using a trackable shipping method.
  5. Refunds will be processed only after inspection and approval of the returned product.

4. Refunds

  • Approved returns will be refunded to the original payment method.
  • Refund processing typically takes 7-10 business days after receiving the returned item.
  • Shipping charges (if applicable) are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

  • Exchanges are possible only for items of the same value.
  • To exchange a product, follow the return process above and place a new order for the replacement product.
  • Shipping charges for exchanges are the responsibility of the customer unless the exchange is due to our error.

6. Defective or Damaged Items

  • If you receive a defective, damaged, or incorrect product, contact us immediately at support@gombus.com with video evidence of the item.
  • We will provide a replacement or full refund, including shipping costs, at no additional charge.

7. Cancellation Policy

  • Orders can be canceled before shipment by contacting support@gombus.com.
  • Once the order is shipped, you must follow the return process for refund eligibility.

8. Important Notes

  • Open delivery and video proof are mandatory for all returns. Returns without video evidence may be rejected.
  • GOMBUS reserves the right to refuse any returns or refunds that do not meet the conditions stated in this policy.
  • We may update this policy from time to time. The latest version will always be available on www.gombus.com.
  • For any questions regarding refunds, returns, or exchanges, contact us at support@gombus.com.